Last Updated and Effective: April 18, 2024
WE CAPTURE INFORMATION ABOUT YOU TO IMPROVE YOUR EXPERIENCE WITH THE VERUSKA 925 NATURAL SKINCARE COMMUNITY
To help us provide you with the best possible experience, we capture information about you. This notice explains how we collect and protect any personal information you provide to us, how you can control what personal information we collect, and what we do with it. It outlines our intentions for using your information, who we will share it with, and your rights regarding the use of your information.
This notice applies whenever you provide personal information to us, whether online through our websites, via social media, at our events and stores, in competitions, research activities, or through telephone, email, postal mail, or text.
WHAT PERSONAL DATA DO WE COLLECT?
We may collect the following information about you:
- Your name, age/date of birth, gender, and other relevant demographic information
- Your contact details: postal address (including billing and delivery addresses), telephone numbers (including mobile numbers), and email address
- Your social media handles
- Purchases and orders made by you
- Your online browsing activities on our websites, including items stored in your shopping cart
- Information about the device you use to browse our websites, including IP address and device type
- Your communication and marketing preferences
- Your interests, preferences, feedback, competition, and survey responses
- Your location
- Your correspondence and communications with us
- Other publicly available personal data, including any shared via public platforms (e.g., Instagram, YouTube, Twitter, public Facebook pages)
This list is not exhaustive, and in specific instances, we may need to collect additional data for the purposes set out in this notice. Some personal data is collected directly, such as when you set up an online account on our website or send an email to our Customer Support team. Other personal data is collected indirectly, such as when you browse our websites or engage in online shopping activities. We may also collect personal data from third parties who have your consent to pass your details to us or from publicly available sources. We may anonymize and aggregate personal data for insight and research but will not identify any individual.
Our websites are not intended for children, and we do not knowingly collect data relating to children.
HOW WE USE YOUR DATA
General
Veruska 925 Natural Skincare, LLC (and trusted partners acting on our behalf) use your personal data:
- To provide goods and services to you
- To make a tailored website available to you
- To manage any account(s) you hold with us
- To verify your identity
- For crime and fraud prevention, detection, and related purposes
- With your agreement, to contact you about promotional offers, events, products, and services which may interest you
- To show you promotional communications through online media as you browse the web
- For analysis, insight, and research purposes—to better understand your needs and ensure we are providing what you want
- To identify and contact competition winners
- To enable us to manage customer service interactions with you
- Where we have a legal right or duty to use or disclose your information (for example, in relation to an investigation by a public authority or in a legal dispute)
Marketing Promotional Communications
To keep you updated with the Veruska 925 experience, we use personal data for marketing purposes and may send you postal mail, texts, and/or emails about the latest offers and events. We may also show you online media communications through external social media platforms like Facebook and Instagram and external digital advertisers such as Google.
You have the right to opt-out of receiving promotional communications at any time by:
- Informing us that you wish to change your marketing preferences by contacting our customer support team at Concat Us
- Using the "unsubscribe" link in emails or the "STOP" number for texts
- Contacting our Data Protection Officer via email at Contact Us
This may not stop service messages such as order updates.
Personalization and Automated Decision Making
If you visit any of our websites, you may receive personalized banner advertisements while browsing other websites. These advertisements will relate to your browsing activity on our website from your computer or other devices.
These advertisements are provided by us via external market-leading specialist providers using techniques such as pixels, web beacons, ad tags, mobile identifiers, and 'cookies' placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time—see Cookie Policy for further information.
We may collect data directly from you and by analyzing your browsing and purchasing activity online and your responses to marketing communications. The results of this analysis, together with other demographic data, allow us to ensure that we contact you with information on products, services, events, and offers tailored and relevant to you. To do so, we use software and other technology for automated decision-making. We may do this to decide what marketing communications are suitable for you, and this activity is based on our legitimate interests to develop and improve our products and services.
To provide more personalized services and experiences, we may review data held by external social media platform providers about you, such as details on your Twitter or Facebook profiles that you have chosen to make publicly accessible. Some of our services enable you to sign in via external social media platform providers such as Facebook. If you choose to sign in via a third-party app, you will be presented with a dialog box asking for your permission to allow us to access your personal information (e.g., your full name, date of birth, email address, and any other information you have made accessible).
We aim to update you about products and services that are of interest and relevance to you as an individual. To help us do this, we process data by profiling and segmenting, identifying what our customers like, and ensuring messages we send them are relevant based on their demographics, interests, purchase behavior, online web browsing activity, and engagement with previous communications. We may also use your data to exclude you from communications we feel are irrelevant to you. For example, we may exclude someone from resends of marketing emails when we know that person has already opened the original email sent.
Another way we may tailor our communications with you is by grouping individuals with similar interests using this data so we can send them product news or promotional offers relevant to that shared interest.
You have the right to opt out of any automated processing, including profiling, at any time by:
- Informing us that you wish to opt out of automated processing by contacting our customer support team at Contact Us
- Contacting our Data Protection Officer via email at Contact Us
COOKIES
Our websites use cookies to capture information. This includes information about browsing and purchasing behavior by people who access our websites, including pages viewed, products purchased, and customer journeys around our websites.
Detailed information is set out in our Cookie Policy and is provided to ensure you are fully aware of the cookies we use, allowing you to make an informed choice about your acceptance of cookies.
SHARING DATA WITH THIRD PARTIES
To make certain services available to you and to help us better understand your preferences, we have partnered with trusted third parties, including logistics and marketing service providers. We may need to share your personal information with some of our service partners. We only allow our service providers to handle your personal information when they confirm that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which means they can only use your information to provide services to us and you, and for no other purposes. We may provide outside companies with aggregated and anonymized information and analytics about our customers, but this will never identify you, and we will never sell or rent your personal information to other organizations for any purpose.
Other Third Parties
We may also share your data with:
- Other companies within our group
- Purchasers, investors, funders, and advisers if we sell our business or assets or restructure, whether by merger, reorganization, or otherwise
- Our legal and other professional advisers, including our auditors
- Credit reference agencies where necessary for card payments
- Governmental bodies, regulators, law enforcement agencies, courts/tribunals, and insurers where we are required to do so to comply with our legal obligations and the administration of justice; to exercise our legal rights (for example in court cases); for the prevention, detection, investigation of crime or prosecution of offenders; and for the protection of our employees and customers
LEGAL BASIS FOR USING DATA
We are required to set out the legal basis for our processing of your personal data.
We collect and use customers’ personal data:
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As necessary to perform our contract with you:
- For the purposes of complying with our duties and exercising our rights under a contract for the sale of goods or services to a customer
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As necessary for the pursuit of our legitimate interests, including:
- Selling and supplying goods and services to our customers
- Promoting, marketing, and advertising our products and services
- Sending promotional communications that are relevant and tailored to individual customers (including administering loyalty schemes)
- Identifying and contacting competition winners
- Understanding our customers’ behavior, activities, preferences, and needs
- Improving existing products and services and developing new products and services
- Protecting customers, employees, and other individuals and maintaining their safety, health, and welfare
- Good governance, accounting, and managing and auditing our operations and complying with our legal and regulatory obligations
- Preventing, investigating, and detecting crime, fraud, or anti-social behavior and prosecuting offenders, including working with law enforcement agencies
- Handling customer contacts, queries, complaints, or disputes
- Protecting our company, its employees, and customers by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us
- Handling any legal claims or regulatory enforcement actions taken against us
- Fulfilling our duties to our customers, colleagues, shareholders, and other stakeholders
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As necessary for complying with our legal obligations, including:
- Where you exercise your rights under data protection laws
- For compliance with legal and regulatory requirements
- To establish or defend legal rights
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Based on your consent, for example in relation to sending direct marketing communications via email or text message.
- You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.
HOW WE PROTECT YOUR DATA
Our Controls
Veruska 925 Natural Skincare is committed to keeping your personal data safe and secure. Our security measures include:
- Encryption of data
- Regular cybersecurity assessments of all service providers who may handle your personal data
- Regular planning to ensure we are ready to respond to cybersecurity attacks and data security incidents
- Daily penetration testing of systems
- Security controls that protect our IT systems infrastructure and our premises from external attack and unauthorized access
- Internal policies setting out our data security rules for our personnel
- Regular training for our employees
WHAT YOU CAN DO TO HELP PROTECT YOUR DATA
You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Veruska 925 Natural Skincare asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety:
- Keep your account passwords private because anyone who knows your password may access your account.
- When creating a password, use a difficult word/number combination of at least 8 characters and something that is not easily guessed by hackers, such as your name, email address, or other personal data that can be easily obtained. Also, frequently change your password. You can do this in your account settings.
- Avoid using the same password for different online accounts.
HOW LONG WE KEEP YOUR DATA
We will not retain your data longer than necessary for the purposes set out in this notice. Different retention periods apply for different types of information, and our Data Retention Policy sets out the length of time we will usually retain personal data and where these default periods might be changed.
In summary, various laws, accounting, and regulatory requirements applicable to us require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organizational purposes. We will not keep your data longer than necessary for the purposes for which we collect it.
YOUR RIGHTS
You have the following rights:
- The right to be informed about our processing of your personal data, which is the aim of this notice
- The right to request access to personal data we hold about you at any time
- The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you
- The right to object to the processing of your personal data and/or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you
- The right to prevent processing that is likely to cause damage or distress to you or anyone else
- Certain rights in relation to automated decision-making, including profiling
- The right to request that we erase your personal data in certain circumstances (the right to be forgotten), for example, when the data are no longer necessary for the purpose for which we collected them
- The right to have your personal data provided to you by us in a structured, commonly used, and machine-readable format and transmitted to another data controller. This is known as the right to data portability.
If you wish to exercise any of the above rights, you can always contact us by email at Contact Us
You have the right to lodge a complaint with the Information Commissioner’s Office at 1560 Broadway, Suite 850, Denver, CO 80202, if you believe we have not handled your personal data in accordance with the law.
Veruska 925 Natural Skincare, LLC